About Me:
Customer-focused operations and client service professional with 10+ years of experience coordinating complex projects, managing stakeholder relationships, and delivering exceptional customer support across legal services, financial services, media, and marketing industries.
Proven ability to build trust with customers, solve problems proactively, coordinate cross- functional teams, and manage high-volume workflows under strict deadlines.
Experienced supporting law firms, expert witnesses, and internal stakeholders while ensuring service excellence and client satisfaction.
Professional Experience:
Senior Production Coordinator
Elevate Services
2021 - Present
Serve as a primary point of contact for law firms and medical experts throughout litigation engagements.
Coordinate expert schedules, testimony appearances, report production, and customer communications to ensure timely service delivery.
Build trusted relationships with clients, experts, and internal stakeholders while addressing questions and resolving issues efficiently.
Prepare service estimates and support revenue-generating engagements for medical billing and life care planning experts.
Collaborate across teams to manage competing priorities, expedite case workflows, and meet critical production deadlines.
Deliver expert reports and facilitate testimony-related requests while maintaining a high level of customer satisfaction.
Support process improvements and workflow coordination to enhance operational and client experience.
Marketing Coordinator
MidFirst Bank
2019 - 2021
Managed project schedules and workflow for marketing initiatives across multiple departments and vendors.
Coordinated communications, approvals, and production timelines to ensure successful project execution.
Tracked project progress and purchase order approvals while maintaining compliance with brand and regulatory requirements.
Partnered with internal stakeholders and external vendors to resolve issues and meet key business objectives.
2017 - 2019
Marketing Coordinator
Sonic Drive-In
Coordinated production of advertising campaigns between agency partners, vendors, and internal brand teams.
Managed advertising schedules and budget tracking while ensuring timely execution of marketing initiatives.
Built collaborative relationships across multiple stakeholders to support business and brand goals.
Selected as a member of SONIC Women's Leadership Network.
Additional Experience:
Motion Graphics & Video Editor | NextThought
2015-2017
Photojournalist | Oklahoma Educational Television Authority
2014-2015
Video Editor & Production Assistant | Critical Mass Productions
2013-2014
Multimedia Reporter & Production Assistant | Trifecta Communications
2012-2013
Education:
Oklahoma City University
Bachelor of Arts, Mass Communications
Core Competencies:
Client Relationship Management • Customer Service • Account Support • Stakeholder Engagement • Cross-Functional Collaboration • Problem Resolution • Revenue Support • Project Coordination • Legal Services Operations • Process Improvement • Scheduling & Logistics • Analytical Thinking • Strategic Planning • Deadline Management • CRM & Business Systems